Service terms

Historical service terms — translated from the original bilingual terms. Contact the company to confirm the terms applicable to a new booking.

1. Book the service date and time through the customer-service hotline at least three working days in advance.
2. Notify the company of cancellation or rescheduling at least two working days in advance; shorter notice incurs a HK$50 surcharge.
3. The company will contact new customers to confirm the first service date; final confirmation rests with the company.
4. Staff attend at the agreed date, time and location. In exceptional circumstances such as a Black Rainstorm Warning or Typhoon Signal No. 8 or above, the company may postpone to another agreed working day or cancel that time slot without charging for it.
5. Do not request extra work directly from staff. Contact 2882 8619 / WhatsApp 9019 5093 for enquiries or additional requirements; the company will try to arrange them.
6. If the customer shortens the scheduled service for personal reasons, unused time will not be compensated.
7. A receipt will be issued for keys left with the company. Compensation for lost keys is capped at HK$100.
8. Keep pets safely in cages so they do not interfere with work.
9. Lock away valuables or place them in a safe; avoid leaving them in the work area.
10. Report theft immediately to the police and the company. The company will assist and provide information.
11. Compensation for property damaged by company staff during work is capped at HK$100.
12. Staff will not handle valuable antiques or valuables when the customer or authorized representative is absent.
13. Staff may refuse work they consider unreasonable or physically dangerous, to maintain a safe working environment.
14. The company may suspend scheduled service when fees are unpaid or overdue.
15. All service fees must be prepaid.
16. New subscribers to a regular cleaning plan may terminate after the first service, subject to a HK$348 first-service charge.
17. Service is provided only at the address on the application form. The company may refuse requests for other locations. The Chinese source has a damaged character in this clause.
18. Customers moving home must apply to change the service address. Any balance will be refunded if the company cannot provide service.
19. If customer information is inaccurate, the company may refuse service and charge HK$348 for each service already completed.
20. Customers must provide suitable cleaning equipment and products, such as a vacuum cleaner, mop, bucket, window-cleaning tools and detergents, to enable satisfactory cleaning.
21. Do not disclose building entry codes to staff. Staff must register with security in the building lobby.
22. The company may change, delete, amend or add terms. The Chinese text says changes take effect after customers are notified; the original English text also describes publication/display and says actual notice is not required. This difference is preserved here rather than resolved.

The original form ends with an acknowledgement that the applicant has read the terms. Viewing this page does not submit that acknowledgement.